Refund policy

Pacifica Fins is proud to stand behind the products we carry. However, if you are unhappy with your purchase we offer returns for unused fins within 30 days of purchase. If you would like to return your fins please:

Send an email: info@pacificafins.com

Include your full name and address, your phone number and order number.

 

Pacifica Fins offers a 1 year limited warranty against manufacturing defects and faulty workmanship. Please note that this does not include damage caused by misuse, inappropriate use or normal wear and tear. 

Pacifica Fins will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. All warranty claims must be made directly with Pacifica Fins. Proof of purchase (receipt with date of transaction) is essential for all warranty claims.

Faulty items will be exchanged for new items within 2 weeks of receiving the product. If this product is not available, we will gladly exchange for any items to the same value or issue a refund. Either way you will be contacted by customer service to determine what is best for you.

Pacifica Fins will happily cover the cost of shipping your new product.